Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

ARTICLE 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume that you consent to our collecting and using your information for that specific purpose only.

If we ask you to provide your personal information for another reason, for marketing purposes for example, we will directly ask for your explicit consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If, after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you can notify us by contacting us at support@canivoy.com

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if required to do so by law or if you violate our General Terms and Conditions of Sale .

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our services and products.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you complete your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained only as long as necessary to complete your order. Once your order is complete, the purchase transaction information is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the result of a joint effort by companies such as Visa, MasterCard, American Express and Discover.

The PCI-DSS standard requirements ensure the secure processing of credit card data by our store and its service providers.

For more information, please see Shopify's Terms of Service. here or the Privacy Policy here .

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

Regarding these providers, we recommend that you carefully read their privacy policies so that you can understand how they will handle your personal information.

It's important to remember that some suppliers may be located or have facilities in a jurisdiction different from yours or ours. Therefore, if you decide to proceed with a transaction that requires the services of a third-party supplier, your information may then be subject to the laws of the jurisdiction where that supplier is located or where its facilities are located.

For example, if you are located in France and your transaction is processed by a payment gateway located in Europe, your information that was used to complete the transaction could be disclosed under French law.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the General Terms and Conditions of Sale from our website.

Links

You may be redirected to other websites by clicking on certain links on our site. We are not responsible for the privacy practices of these other sites and recommend that you carefully review their privacy policies.

ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it will be encrypted using SSL and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-standard security measures.

COOKIES

Here is a list of cookies we use. We have listed them here so you can choose whether or not to allow them.

_session_id, a unique session identifier, allows Shopify to store information related to your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (based on the visitor's location) the following day. Calculates the number of visits to a store by a unique customer.

cart, unique identifier, persists for 2 weeks, stores information related to your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent on you to use this website.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.

ARTICLE 9 – TEXT MARKETING AND NOTIFICATIONS:

By providing your phone number during checkout and initiating a purchase, subscribing via registration forms where a phone number is provided, or sending a keyword via SMS, you authorize us to send you SMS messages. These messages may be sent to provide information about our products, services, and promotions, including abandoned cart reminders. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.

You can unsubscribe from receiving text messages at any time by replying STOP to any message sent by us or by clicking an unsubscribe link provided in one of our messages. You understand that there are other options for unsubscribing from our text messages and that manual requests will not be considered a reasonable way to unsubscribe. Text HELP to any message sent by us for more information. For any questions regarding our policy or unsubscribing, you can contact us at support@canivoy.com . To unsubscribe, please follow the procedures outlined above.

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, amend or delete any personal information we have about you, file a complaint, or if you simply want more information, please Contact us .

(Updated 03/02/2025)